Terms & Conditions

1. About These Terms

These Terms & Conditions apply to the website available at storyworldcommerce.com and other digital experiences operated by StoryWorld Commerce.

References to “StoryWorld Commerce”, “we”, “us” or “our” refer to the business operating StoryWorld Commerce. References to “you” or “your” refer to website visitors, prospective clients and clients using our services.

Additional terms may apply when you engage us for professional services through a proposal, quotation, statement of work, order form or other agreement.

2. Use of Our Website

You may use our website for lawful personal and business purposes, including learning about our services, viewing our work, contacting us and requesting consultations.

You agree not to use the website in a way that:

• violates any applicable law or regulation;
• infringes another person's rights;
• interferes with website security or operation;
• attempts to obtain unauthorised access to systems, accounts or information;
• introduces malware, harmful code or automated attacks; or
• misuses our content, branding or intellectual property.

3. Our Services

StoryWorld Commerce provides digital growth, creative and marketing services. Depending on the engagement, these may include:

• AI video and creative production;
• performance marketing;
• social media services;
• search engine optimisation;
• website, funnel and ecommerce development;
• branding and content;
• lead generation;
• automation and CRM implementation; and
• strategy and consulting.

The exact scope, deliverables, timing and fees for a client engagement will be defined in the relevant proposal or agreement.

4. Proposals, Quotes & Agreements

Quotes, proposals and recommendations provided by StoryWorld Commerce are based on the information available to us at the time.

A project or service engagement may be subject to separate terms covering matters such as:

• scope and deliverables;
• project milestones;
• revision limits;
• client approvals;
• payment schedules;
• advertising budgets;
• third-party costs;
• ongoing service periods; and
• cancellation or termination.

Work outside the agreed scope may require a new quotation, variation or additional fee.

5. Client Responsibilities

Where you engage StoryWorld Commerce, you agree to provide information, materials, approvals and access reasonably required for us to perform the agreed services.

This may include:

• branding, images and content;
• website or domain access;
• analytics and advertising accounts;
• CRM or marketing-platform access;
• product and service information;
• accurate legal or business information; and
• timely feedback and approvals.

Delays in receiving required information, approvals or access may affect delivery timelines.

6. Fees & Payments

Fees for professional services will be stated in the applicable proposal, invoice, order form or agreement.

You agree to pay all properly invoiced amounts according to the payment terms agreed for the engagement.

Unless expressly stated otherwise, third-party costs such as:

• advertising spend;
• software subscriptions;
• domains and hosting;
• premium plugins;
• stock assets;
• licensing fees; or
• external production expenses

may be charged separately or paid directly by the client.

7. Cancellations & Refunds

Cancellation and refund rights depend on the specific service, project stage and terms agreed with the client.

Where a separate proposal or service agreement contains cancellation, notice or refund terms, those terms will apply.

Amounts already earned for completed work, committed resources or third-party costs may remain payable, subject to applicable law and the terms of the relevant engagement.

8. Marketing, SEO & Business Results

We aim to deliver professional work designed to support growth, visibility, engagement and commercial performance.

However, digital marketing outcomes depend on many factors outside our control, including:

• market conditions;
• competition;
• search-engine algorithms;
• advertising-platform policies;
• customer behaviour;
• pricing and offers;
• website performance;
• budget;
• client implementation; and
• third-party technology.

9. Intellectual Property

Unless otherwise agreed, StoryWorld Commerce retains ownership of its pre-existing materials, systems, methodologies, frameworks, templates, processes, know-how and intellectual property.

Ownership or licence rights for final client deliverables will be determined by the relevant proposal or service agreement.

Unless otherwise agreed in writing, you may not copy, reproduce, resell, distribute or exploit StoryWorld Commerce materials beyond the rights granted to you.

10. Client Content & Materials

You retain responsibility for materials you provide to us.

By supplying content, images, trademarks, databases, files or other materials, you represent that you have the necessary rights and permissions for us to use those materials for the agreed services.

You grant StoryWorld Commerce the rights reasonably necessary to use those materials for the purpose of delivering the engagement.

11. Third-Party Platforms & Services

Our services may involve third-party platforms, software and providers such as advertising networks, social networks, ecommerce systems, website hosts, analytics platforms, CRM systems and payment providers.

Third-party services operate under their own terms, policies and availability.

StoryWorld Commerce is not responsible for outages, restrictions, suspensions, pricing changes, algorithm changes, policy changes or other actions controlled by third-party providers.

12. Prohibited Activities

You must not use our website, services or deliverables for unlawful, fraudulent, deceptive or abusive purposes.

We may refuse or discontinue work that we reasonably believe violates applicable law, third-party platform rules or these Terms.

13. Website Disclaimer

Information on our website is provided for general informational purposes and should not be treated as legal, financial, accounting or other regulated professional advice.

While we aim to keep website information useful and accurate, we do not guarantee that all information will always be complete, current or error-free.

14. Limitation of Liability

To the maximum extent permitted by applicable law, StoryWorld Commerce will not be liable for indirect, incidental, special, consequential or punitive loss arising from the use of our website or services.

This may include loss of profits, revenue, opportunities, data, goodwill or anticipated savings.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

15. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims or expenses arising from materials you provide, your misuse of our services, or your violation of these Terms or applicable law.

16. Suspension & Termination

We may suspend or terminate access to services where reasonably necessary, including in cases of material breach, unlawful activity, non-payment or misuse of our systems.

Client engagements may also be terminated in accordance with the cancellation and termination provisions of the relevant proposal or service agreement.

17. Governing Law

These Terms are governed by the laws applicable to the legal entity operating StoryWorld Commerce, unless a separate written agreement specifies a different governing jurisdiction.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page together with its effective date.

19. Contact Us

If you have questions about these Terms & Conditions, please contact StoryWorld Commerce.