Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to StoryWorld Commerce and the website available at storyworldcommerce.com, including pages, forms, booking tools and related digital experiences operated by us.

When we refer to “StoryWorld Commerce”, “we”, “us” or “our”, we mean the business responsible for the collection and use of personal information through these services.

2. Information We Collect

The information we collect depends on how you interact with us.

Information you provide directly

• Your name, business name and contact details.
• Email address and telephone number.
• Information submitted through contact, enquiry or qualification forms.
• Information provided when booking a consultation or strategy call.
• Information about your business, goals, marketing requirements or project needs.
• Messages and correspondence you send to us.
• Billing or transaction-related information where you purchase services from us.

Information collected automatically

When you use our website, certain technical information may be collected automatically, including:

• IP address.
• Browser and device information.
• Operating system.
• Approximate geographic location.
• Pages viewed and links clicked.
• Referral source.
• Date and time of visits.
• Website interaction and performance data.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and communicating with prospective clients.
• Scheduling and managing meetings, consultations and strategy calls.
• Evaluating whether our services are suitable for your business.
• Preparing proposals, quotations and service recommendations.
• Delivering and managing services you have engaged us to provide.
• Managing client relationships, projects and account administration.
• Processing authorised payments and maintaining transaction records.
• Improving our website, services and customer experience.
• Measuring website performance and marketing effectiveness.
• Sending service-related notifications.
• Sending marketing communications where permitted or where you have given consent.
• Detecting fraud, misuse or security threats.
• Complying with legal, regulatory, accounting and contractual obligations.

4. Basis for Processing Information

Depending on your location and the circumstances, we may process personal information because:

• you have given us consent;
• processing is necessary to respond to your request or perform an agreement with you;
• processing is necessary for our legitimate business interests, such as operating, improving and protecting our services;
• processing is necessary to comply with a legal obligation; or
• another lawful basis applies under relevant privacy legislation.

5. Cookies, Analytics & Tracking

Our website may use cookies, pixels, analytics technologies and similar tools to operate the website, understand visitor behaviour, measure performance and improve our marketing.

These technologies may collect information such as your device type, browser, IP address, referring website, pages visited and actions performed on the website.

Where required by applicable law, non-essential tracking technologies will only be used after appropriate consent has been obtained.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website work.

6. Email, SMS & Marketing Communications

If you request information, submit an enquiry, become a client or separately consent to marketing, we may contact you by email, telephone or other permitted communication channels.

Marketing communications may include information about our services, resources, business updates or relevant offers.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

7. When We Share Information

We do not sell personal information.

We may disclose information to trusted service providers that help us operate our business, subject to appropriate contractual or technical safeguards where applicable.

These providers may include:

• website hosting and infrastructure providers;
• customer relationship management and automation platforms;
• email and communications providers;
• appointment and calendar services;
• analytics and advertising providers;
• cloud storage and productivity providers;
• payment processors;
• professional advisers, accountants or legal providers; and
• contractors who require access to information to perform authorised work on our behalf.

We may also disclose information where required by law, regulation, court order, lawful authority or where reasonably necessary to protect our rights, users or business.

8. Payments

Where payments are accepted through our website or related services, payment details may be processed by third-party payment providers.

We generally do not directly store complete payment-card details. Payment providers process payment information according to their own privacy and security practices.

9. International Data Processing

StoryWorld Commerce and the service providers we use may process or store information in countries other than the country in which you are located.

Where required, we take reasonable steps to use appropriate safeguards when personal information is transferred internationally.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and our legal or operational obligations.

11. Information Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No method of internet transmission or electronic storage can be guaranteed to be completely secure, so we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on the privacy laws that apply to you, you may have rights concerning your personal information, including the right to:

• request access to information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of information in certain circumstances;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a portable copy of certain information where applicable; and
• lodge a complaint with an appropriate privacy or data-protection authority.

We may need to verify your identity before responding to a privacy request.

13. Children's Privacy

Our website and services are intended for businesses and adults and are not directed toward children.

We do not knowingly collect personal information from children where parental or guardian consent would be legally required. If you believe a child has provided personal information to us improperly, please contact us.

14. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties. We are not responsible for the privacy, security or content practices of those third parties.

We recommend reviewing the privacy policy of any third-party website or service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

When we make changes, the updated version will be published on this page and the effective date will be revised.

16. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to make a privacy request, please contact StoryWorld Commerce.